Refund policy

Returns & Refunds

Because every item is printed to order specifically for you, we cannot accept returns on items that are simply unwanted. However, we stand behind the quality of our products.

Damaged or defective items
If your order arrives damaged, defective, or with the wrong item, contact us within 14 days of delivery at support@brokeandmental.com with a photo of the issue. We’ll send a free replacement or issue a full refund — your choice.

Wrong size
We can’t accept returns for sizing, so please check our size guide before ordering. If you’re between sizes, we recommend going up.

Cancellations
You can cancel your order free of charge as long as it hasn’t entered production. Once production begins, cancellations are no longer possible. Contact us as soon as possible at support@brokeandmental.com.

European Union customers
If you’re based in the EU, you have the right to cancel your order within 14 days under the EU right of withdrawal. Please note that because items are custom printed, this right may not apply once production has started. Contact us and we’ll work with you.

Refund processing
Approved refunds are processed within 5–10 business days and returned to your original payment method.

Questions? Email us at support@brokeandmental.com.